Shipping

UK

NIGHT ADDICT ships to mainland UK addresses using FedEx.

UK NEXT DAY: Orders placed between Monday and Thursday before 3pm will be shipped out on a Next Day Delivery service.

UK STANDARD: Orders placed between Monday and Thursday before 3pm will be shipped out in 3-5 days.

Orders placed on Thursday evening through to 3pm on Friday will be dispatched before the weekend. Any orders placed after 3pm on Friday will be dispatched the following Monday for delivery on Tuesday.

We will send your tracking number by email when your order has been dispatched. 

Please be aware that we cannot guarantee next day delivery to certain locations, such as parts of Northern Scotland and Southernmost England.

Any orders placed over a Bank Holiday weekend will be dispatched the following Tuesday.

 

IRELAND

All Northern Ireland and Republic of Ireland orders will be sent out on a First Class Tracked and Signed for Royal Mail delivery service. This can take between 1-3 working days.

We will send your tracking number by email when your order has been dispatched. 

Any orders placed after 3pm on Thursday will be dispatched the following Monday. Please be aware that any orders placed over a UK Bank Holiday weekend will be dispatched the following Tuesday.

 

 

REST OF WORLD

International orders will be sent out using a Royal Mail Tracked and Signed for service. This can take 3-10 working days depending on your location and we will send your tracking number by email when your order has been dispatched.

Any orders placed after 3pm on Thursday will be dispatched the following Monday. Please be aware that any orders placed over a UK Bank Holiday weekend will be dispatched the following Tuesday.

If the Royal Mail or their international partners are unable to deliver your order, they will leave you a card and take your order to your local post office. If you do not collect your order or arrange for it to be redelivered, it will be returned to us and automatically refunded, minus the delivery charge. If you would like us to send your items back out, please contact us by email at: support@nightaddict.global

 

ReturnS

If you wish to return your order for a refund, please notify us by email: support@nightaddict.global prior to returning your purchase. In accordance with UK distance selling regulations, you have 14 days to notify us that you wish to return your order and a further 14 days to send it back.

Any returned goods must remain in the new, unwashed condition in which they were delivered, with their tags still on. For hygiene reasons, we regret to inform you that we cannot accept any returned NIGHT ADDICT masks.

Our team will carefully inspect all returned items when they arrive back at our office. If these items are not in a new and unused condition, we reserve the right to offer a partial, rather than full, refund.

Please be aware that you are responsible for the return postage cost and we would advise you to keep hold of your proof of postage until you have received a refund. We are not responsible for any lost parcels and so we recommend purchasing insurance or using a tracked service. 

We will issue your refund within 14 days of receiving your returned order back in our office. Refunds will be made to your original payment method and this can take between 2-5 working days to show back in your account depending on who you bank with.

Only items purchased directly from www.nightaddict.global are covered by this returns policy. We are therefore unable to process returns for orders made outside of this website.

 

RETURNS ADDRESS

ATTN: NIGHT ADDICT

61 GREAT DUCIE STREET

MANCHESTER

M31RR

ExchangeS

If you wish to exchange any of the items in your order, please write to us at support@nightaddict.global, stating your order number and the items that you would like to swap your original items for. We will then get back to you as soon as possible.

 

Faulty ItemS

If you receive a damaged or incorrect item, or if you are missing an item from your order, please notify us by email as soon as you can: support@nightaddict.global if you provide photos, we will be able to speed up your resolution.

We will either offer to replace or provide a full refund (including the delivery and returns charges) for damaged or incorrect items. Please return these items normally and keep hold of your proof of postage. Your replacement or refund will then be issued once the item has been received back at our office and processed by our staff.

We are unable to accept back any goods that have been altered and we will inspect all returned items to ensure that there is a genuine fault. If we find that the defect is not genuine, we will only be able to offer a refund for the item itself, rather than for the delivery or return costs.